Legal
In force from 11 November 2026. Version 2026-11-11.4.
Legal notice
RescueShell is operated by Oxytronix BV.
- Address
- Mosstraat 38/a, 3545 Halen, Belgium
- Company number (KBO)
- 0505.724.445
- VAT
- BE0505.724.445
- Contact
- support@rescueshell.com
- Privacy requests
- privacy@rescueshell.com
Changes
- 2026-11-11.4: the app and logs run in Azure West Europe (Netherlands). The database and its backups are in Azure North Europe (Ireland). Both are EU regions. EU residency names both.
- 2026-11-11.3: the site, docs and status page are served by Azure Static Web Apps instead of Azure Front Door. Downloads now come from West Europe, not a worldwide network. Privacy and EU residency name the new service.
- 2026-11-11.2: you buy through Link, Stripe's reseller service, as merchant of record. Link adds VAT or sales tax, sends receipts, invoices and trial emails, and shows as LINK.COM* RESCUESHELL on your card statement. Link may refund a charge under its own terms. On a yearly plan, an added device is charged at once for the rest of the year, and a declined card does not add it. Privacy, EU residency and retention name Link.
- 2026-11-11.1: privacy says we keep which site link you signed up from, on your account and the team you created, and gives it in your export. A small script on the site carries that link's label to signup. It stores nothing.
- 2026-10-27.2: privacy and retention name the keyed hashes of the IPs you signed in from, kept 30 days so password guesses from elsewhere cannot lock you out.
- 2026-10-27.1: mail to our support and privacy addresses is received by our Microsoft Exchange Online mailbox, not Mailgun, kept 12 months after it arrives, and read by Anthropic's AI, stored in the US under Anthropic's data processing terms (https://www.anthropic.com/legal/data-processing-addendum and https://privacy.claude.com/en/articles/7996890-where-are-your-servers-located-do-you-host-your-models-on-eu-servers). Privacy and retention name passkeys, SSH keys saved in the browser, sign-in sessions and your export and deletion requests. Sessions are kept 30 days after they end, requests 3 years after they close, also after you delete your account.
- 2026-10-25.1: one trial per email address and card, ever, not per team; privacy and retention keep their hashes after deletion. Rate limits keep hashed addresses for up to a day.
- 2026-10-22.1: privacy and retention name in-app feedback, say that team members see each other's email, and pin Sentry to the EU. Terms: yearly billing up to 50 devices with a 5-device minimum, monthly above 50, added devices charged for the time left, removed devices credited.