Terms of service

In force from 11 November 2026. Last updated 11 November 2026.

Version 2026-11-11.4.

Who we are

RescueShell is run by Oxytronix BV, Mosstraat 38/a, 3545 Halen, Belgium. Company number (KBO) 0505.724.445, VAT BE0505.724.445. Contact: support@rescueshell.com.

Business use only

RescueShell is for businesses. By signing up you confirm you are at least 18 and act for a business, not as a consumer. Consumer rights such as the 14-day withdrawal period do not apply.

The service

RescueShell gives you remote shell access to Linux devices you own or are allowed to manage, through our relay. You install our agent on those devices.

Your account

• You need a verified email address and a card on file.
• You are responsible for who you invite and which role you give them.
• Keep your password, recovery codes and SSH keys safe. Tell us at support@rescueshell.com if they leak.

Price and payment

• €0.10 per device a month, in EUR, ex VAT. Up to 50 devices you pay yearly, for at least 5 devices (€6 a year). Above 50 devices you may pay monthly, for at least 50 devices.
• 30-day trial, one per email address and card, ever: deleting a team or account does not give a new one. It starts when your first device connects.
• You buy through Link, Stripe's reseller service. Link is the merchant of record: it sells you the subscription, charges your card, adds VAT, sales tax or GST where due, and sends your receipts, invoices and trial emails. Checkout says "Sold through Link". Your card statement shows LINK.COM* RESCUESHELL.
• On a yearly plan, a device you add during a paid period is charged at once for the time left in that year. If the card is declined, the device is not added. On a monthly plan, it is charged on the next monthly invoice. Devices you remove are credited to a later invoice, not refunded.
• Extra traffic packs of 1 GB cost €1 a month or €10 a year each.

If you do not pay

• A failed payment does not cut your shells at first. You cannot add devices until it is paid. You can keep using shells for up to 30 days while Stripe retries, then shells stop until it is paid.
• When a trial ends unpaid, or a subscription is cancelled, you can still see and manage your account but cannot open shells.

Cancelling and deleting

• Cancel any time in the Stripe portal. Service runs to the end of the paid period. No refunds for partial periods unless the law says otherwise.
• Link may refund a charge under its own terms, for example when it passes a support request to us and we do not answer within 48 hours.
• You can delete your account any time. Teams where you are the only member are deleted with it, their subscription ends at once, with no refund and no final invoice.

Fair use

50 MB of relayed traffic per device per month, pooled over the devices that connected that month, plus your packs. We email you at 80%. Above the limit we slow each session to 16 KB/s. We do not cut it off. See the acceptable use policy.

No uptime promise

We work to keep the service up, but we offer no uptime guarantee. Current status is on our status page.

Support

By email. We aim to answer within one business day. That is a target, not a guarantee.

Suspension

We can suspend a team that breaks these terms or the acceptable use policy, or that puts the service or others at risk. Suspension covers the whole team and ends its open sessions at once.

Liability

To the extent the law allows, our total liability is limited to what you paid us in the 12 months before the claim. This limit does not apply to damage we cause on purpose or by gross negligence.

Your team's data

For data about your devices, sessions and team members, you are the controller and we are your processor under the GDPR (article 28). We:

• process it only to run the service for you, or as the law requires;
• keep it confidential and secure;
• use only the subprocessors in our privacy policy, and email owners 30 days before adding one, so you can object or cancel;
• help you answer requests from the people the data is about;
• tell you without undue delay about a breach that affects it;
• delete it when you delete the team, as set out in our retention page;
• answer reasonable questions to show we do this.

For your account and billing data we are the controller. Link is the controller for the payment and tax details it collects as the seller.

Changes

We email account owners at least 30 days before a change takes effect. If you do not agree, cancel before then.

Law and court

Belgian law applies. Disputes go to the competent court in Belgium for the place where we are registered.